return policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to help. Please read our return policy below:

1. Return Cost:
   Returns are free of charge if requested within 14 days. You will not incur any return shipping fees.
2. Refund if items arrive damaged: Apply for a refund if any items you ordered arrive damaged.
3. Refund if not delivered after 43 days: If your package isn’t delivered within 43 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it
4. Refund for packages lost in transit: Apply for a refund if your package is indicated as “lost in transit” on its tracking details. If it eventually arrives later, you can keep it with no need to return it
5. Refunds:
   Once we receive the returned item, we will process your refund to the original payment method.
6. Return Process:
   To initiate a return, please send us an email at [trenevershop.com] with your order details and a description of the issue. We will guide you through the process.

trenevershop.com